Terms & Conditions royale36 – Malaysia Gaming Platform Guidelines

Acceptance of Terms and Conditions

These Terms & Conditions ("Agreement") constitute a legally binding agreement between you ("Member") and royale36 ("Platform", "us", "Company"). By registering an account, accessing, or using any part of the royale36 platform at royale36.pro or via our mobile app, you confirm that you have read, understood, and agreed to be bound by all terms stated in this document, along with our Privacy Policy and Responsible Gaming Policy.

If you disagree with any part of these terms, you are not permitted to use the Royale36 platform. Continued use of the platform following any amendment to the terms constitutes acceptance of the amended terms.

Eligibility to Register an Account

To register and use the royale36 platform, you must meet all of the following eligibility requirements:

• You must be at least 21 years old on the date of registration.
• You must be an individual (not a company, organisation, or other entity) registering for personal use.
• You are not on any list of individuals prohibited or restricted by any relevant regulatory authority.
• You are not currently in recovery from a gambling problem or subject to a self-exclusion at any gaming platform.
• You are playing with your own lawfully earned funds, not borrowed or illegally obtained money.
• You understand that online gaming involves financial risk and you play at your own risk.

Royale36 reserves the right to request proof of identity and supporting documents at any time to verify your eligibility. Failure to provide the required documents within the stipulated timeframe may result in your account being temporarily suspended.

Account Registration and Personal Information

Each member is only permitted to hold one account only on the royale36 platform. Multiple account registrations by the same individual are strictly prohibited and may result in the suspension of all associated accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, truthful, and up-to-date information, including:

• Full name as shown on your identity card or passport
• Valid date of birth
• An active and accessible email address
• Mobile phone number registered in your name
• Bank account details for withdrawal purposes

You are responsible for ensuring all information in your account profile is kept up to date. Inaccurate or false information may result in delays in withdrawal processing or account closure.

Fund Deposits and Withdrawals

Royale36 accepts deposits and processes withdrawals in Malaysian Ringgit (MYR) via supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay.

Deposit:

• The minimum deposit amount depends on the selected payment method and will be displayed during the deposit process.
• All deposits are processed instantly or within minutes, depending on the payment method.
• Royale36 does not charge any processing fees for deposits.
• You may only deposit funds from an account or e-wallet registered in your own name.

Withdrawal:

• Withdrawals are processed within 15 minutes for most requests that have met verification requirements.
• Withdrawals will be credited to the bank account or e-wallet registered under the same name as your royale36 account.
• Royale36 reserves the right to request additional identity verification (KYC) before processing withdrawals above certain amounts.
• Any attempt to withdraw funds obtained through means that violate these terms will be voided and reported to the relevant authorities.

Bonuses, Promotions and Wagering Requirements

Royale36 offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to wagering requirements specified individually for each promotion.

• The wagering requirements for each bonus will be clearly stated in the relevant promotion terms. Please read the terms of each promotion before claiming it.
• Bonuses cannot be directly converted to cash until the wagering requirements have been fully met.
• Royale36 reserves the right to void bonuses and associated winnings if fraud or promotion abuse is found to have occurred.
• Each member is eligible to receive the welcome bonus once only.
• Using multiple accounts to exploit bonuses is considered fraudulent conduct and will result in the closure of all associated accounts.
• Royale36 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

Game Rules and Fairness

All games offered on the royale36 platform use a Random Number Generator (RNG) that has been certified by independent third-party auditing bodies. This ensures that every game outcome is truly random and cannot be manipulated by any party.

• The Return to Player (RTP) percentage for each slot game can be found in the respective game information section.
• Any technical disruption occurring during active gameplay will be resolved based on our system records, which are considered final.
• In the event of an error in the display of odds, payouts, or game information due to a technical fault, Royale36 reserves the right to void the affected bets and return the original stake to the member.
• Members are prohibited from using any automation software, bots, algorithms, or unfair methods to gain an advantage in games.
• Collusion between players in poker or other table games is prohibited and will result in account closure and forfeiture of winnings.

Accepted Member Conduct

Royale36 is committed to maintaining a safe, respectful, and enjoyable gaming environment for all members. The following conduct is strictly prohibited on our platform:

• Using abusive language, threats, or harassment toward other members or royale36 support staff.
• Making false claims or defaming Royale36 on any public platform or social media.
• Attempting to access another member's account without authorisation.
• Spreading misleading or false information about the royale36 platform to the public.
• Using the royale36 platform for any illegal activity, including money laundering.
• Disclosing your personal account information to third parties or allowing others to use your account.

Royale36 reserves the right to take appropriate action against any member who violates these conduct rules, including account suspension or closure without prior notice.

Account Security and Member Responsibilities

You are fully responsible for maintaining the security of your account login credentials. This includes your username, password, and two-factor authentication (2FA) code.

• Never share your account password with anyone, including Royale36 staff. We will never ask for your password.
• Use a strong and unique password for your Royale36 account. We recommend a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) for an added layer of security on your account.
• Log out of your account after each session, especially when using a shared device.
• If you suspect your account has been accessed without authorisation, contact our support team immediately.

Royale36 will not be held liable for any losses arising from a member's own negligence in safeguarding their account credentials.

Account Closure and Suspension

Royale36 reserves the right to suspend or close any member's account for the following reasons without prior notice:

• Confirmation that a member has provided false or misleading registration information.
• Found to have violated any term stated in this document.
• Suspected involvement in fraudulent activity, money laundering, or other illegal activities.
• Use of multiple accounts or sharing an account with another individual.
• Abuse of the bonus or promotions system.
• At the member's own request for self-exclusion purposes.

If your account is closed at your own request or for reasons not involving a breach of terms, any valid remaining balance will be returned to you once the verification process is completed within 5–7 business days.

Royale36 Limitation of Liability

To the extent permitted by applicable law, royale36 and its affiliated companies, directors, employees, and agents shall not be liable for:

• Any financial losses incurred as a result of gaming activity on our platform.
• Service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters, or government directives.
• Losses resulting from a member's negligence in safeguarding their account credentials.
• Any content or information provided by third parties through our platform.

Royale36 provides the gaming platform on an "as-is" basis and makes no guarantee that the platform will always be free from interruptions or technical errors. However, we are committed to resolving any technical issues promptly.

Amendments to Terms and Conditions

Royale36 reserves the right to modify, add to, or amend any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on our platform.

We will notify members of any material amendments via their registered email or in-platform notification at least 7 days before the changes take effect, except in urgent circumstances requiring immediate change.

Continued use of the royale36 platform after any amendment to the terms constitutes full acceptance of the revised terms. If you disagree with the changes, you must stop using the platform and contact us to close your account.

Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the Royale36 support team is available to assist you at any time.

• Live Chat: Available 24/7 via the live chat icon at the bottom corner of the platform or mobile app.
• Email: [email protected] (response within 2 hours during operating hours)
• WhatsApp: The number is available through the Contact Us section in the royale36 app.

For formal complaints, please submit full details of your issue via email along with your account number and relevant supporting evidence. We are committed to resolving every complaint within 48 business hours.