At Royale36, your privacy is not merely a legal obligation — it is a responsibility we take seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information at all times.
Royale36 ("we", "Platform", "company") respects the privacy of every individual who uses our services. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the royale36 platform at royale36.pro or via our mobile app.
This policy applies to all registered members, website visitors, and anyone who interacts with our platform in any capacity. By registering an account or continuing to use the Royale36 platform, you consent to the collection and use of your personal information as described in this Privacy Policy.
Royale36 is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all applicable regulations. We take our responsibilities as a data controller seriously and are committed to managing your information in the safest and most responsible manner.
Royale36 collects your personal information through several channels. The following are the main categories of information we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Personal Identity | Full name, date of birth, IC/passport number | Account verification (KYC) & fraud prevention |
| Contact Information | Email address, phone number, residential address | Account communications & notification delivery |
| Financial Data | Bank account number, bank name, transaction records | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security & platform optimisation |
| Activity Data | Game records, betting history, game preferences | Regulatory compliance & experience personalisation |
| Communication Data | Support chat logs, enquiry emails, feedback | Complaint resolution & service improvement |
We only collect information that is genuinely necessary to provide the services you request. We do not collect sensitive data such as health information, religious beliefs, or political views unless required by law.
Every piece of information we collect has a clear and legitimate purpose. royale36 uses your personal data for the following purposes:
Royale36 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. However, there are limited situations where we may need to share your information:
All third parties that receive your data from royale36 are required to handle that information to the same high standards of security and confidentiality that we uphold ourselves.
Royale36 implements multiple layers of technical and organisational security to protect your personal information from unauthorised access, loss, or damage:
Data retention period: We retain your personal information for as long as your account is active. Following account closure, certain records may be kept for the period required by law — typically between 5 and 7 years for financial records — before being securely deleted.
Royale36 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the Royale36 platform.
As a royale36 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you at any time.
If your information is inaccurate or outdated, you have the right to request an immediate correction.
Under certain circumstances, you may request that your personal data be deleted from our systems.
You have the right to object to the processing of your data for marketing or analytics purposes without affecting core services.
You may request that your data be provided in a machine-readable format for transfer to another service.
In certain situations, you may request that the processing of your data be temporarily restricted while a dispute is being resolved.
To exercise any of the above rights, please contact our Data Protection team via live chat or our support email. We will respond to your request within 30 working days.
The royale36 platform is exclusively for individuals aged 21 years and above. We do not knowingly collect or process personal information from children or minors below the stipulated age.
If we determine that we have inadvertently collected data from an individual below the permitted age, we will take immediate action to delete that information and close the associated account without any bonus refund.
If you are a parent or guardian and believe your child has registered an account on our platform, please contact us immediately so we can take the appropriate action.
The royale36 platform may contain references or links to third-party websites or services in certain contexts. This Privacy Policy applies solely to the royale36 platform.
Royale36 is not responsible for and has no control over the privacy practices of any third-party websites. We recommend that you independently read the privacy policy of every website you visit before providing them with any personal information.
Royale36 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors.
When we make significant changes to this Privacy Policy, we will notify you via:
The "Updated" date at the top of this page reflects the date of the latest revision. Your continued use of the royale36 platform after changes are published constitutes your acceptance of the amended policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the Royale36 Data Protection Officer (DPO):
We are committed to responding to all privacy-related inquiries within 3 working days. For formal requests relating to data rights, the response period is up to 30 working days in accordance with PDPA requirements.
We invest heavily in security infrastructure so you can play with peace of mind, without worrying about your data being misused.
All data transmitted between your device and our servers is protected by industry-grade encryption — the same technology used by Malaysia's largest banks.
Your personal information has never been and will never be sold to advertisers, data brokers or any third party for their commercial gain.
Royale36 is in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data handling processes are audited regularly to ensure ongoing compliance.
Protect your account with an extra layer of security through two-factor authentication. Even if your password is compromised, your account remains protected.
Our cybersecurity team monitors the platform around the clock to detect and respond to any threats or suspicious activity before they affect you.
You may access, update, or request deletion of your data at any time. Full control over your personal information always remains in your hands.
With bank-grade encryption, full PDPA compliance, and our unwavering commitment to privacy, Royale36 is the top choice for a safe online gaming experience in Malaysia. Register today and enjoy over 1,000 premium games with complete peace of mind.